Thank you for choosing CDA Technology Services to make your purchase. Though we hope you are satisfied with the products you received, if for any reason you are unsatisfied with your purchase, you may take steps to return it for a full refund.
Read below to see our full return policy, and your responsibilities, to ensure you contact the right customer service party for your needs. We want you to be satisfied with your shopping experience and will do everything outlined in the policy below to improve it.
Return Process
All item returns must be returned postmarked within 15 days of being purchased. Returned items need to have their intact original labels and packaging, as well as remaining in new/unused condition. To return unsatisfactory items, please contact our team using the contact form to receive your unique Return Merchandise Authorization number. Once you have it, replace the item in the original package, including the original label and [proof of purchase/return form/other documents]. Once repackaged, mail return merchandise to: [CDA Technology Services, Attn: Returns, RMA #, Address]
You are responsible for charges on return shipping. You should also save your tracking number so you can check when your merchandise is returned to us.
Refund Process
Once we have received your returned item and inspected its condition, your return or exchange will be processed in 1-2 days. Please allow that amount of time for us to process your return or exchange before contacting us. Customers who pay with credit cards should allow 1 to 2 cycles for their refund to show up on their statements.
You will receive an email from us once your return finishes processing and your refund is on its way.
Damaged Item Return
These items can’t be returned or exchanged but we value your business and will make it right.
If you receive a product that was damaged or not working, contact our customer service team using the contact form to begin the process of your refund/exchange.
Contact
If you have any questions about our return/exchange policy, contact our service team using the contact form so we can help you resolve your order.
